Accessibility for Ontarians with Disabilities (AODA)
Training for Staff

The Ontario government enacted the Accessibility for Ontarians with Disabilities Act in 2005. This act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life.

Accessibility standards

Ontario now has accessibility standards in five areas:

• customer service

• employment

• information and communications

• transportation

• design of public spaces

NYCH is committed to train all employees, volunteers and others who deal with the public or other third parties on their behalf.

At NYCH this training is to be completed by the following:

• all full and part – time staff
• all volunteers and placement students
• Board members

Please take some time to complete the AODA training and the Working Together: The Human Rights Code and the AODA by accessing links below. It will take about 45 minutes to 1 hour to complete the AODA training.

Access Forward – Training for an Accessible Ontario

Please note that you are required to complete only the following modules of this training, the Customer Service Standard Module, General Requirements and Information and Communications module.

Managers/ Supervisors will also be required to complete the Employment standards module.

If you have already taken the AODA training, please complete the Integrated Accessibility Standards and Regulations training as a follow up to the AODA.

This training will take about 25 minutes to complete. View parts 1 through 5 of the videos and complete the quizzes at:

Ontario Human Rights Commission: Working Together: The Code and the AODA

Once you have completed one or both of these trainings, please sign off using the form below.

If you have any questions, please don’t hesitate to contact HR team/ Volunteer Coordinator at NYCH. Thank you for your cooperation.