{"id":455,"date":"2025-03-01T00:46:28","date_gmt":"2025-03-01T00:46:28","guid":{"rendered":"http:\/\/172.105.28.161\/cms\/?post_type=news&#038;p=455"},"modified":"2025-03-14T15:22:35","modified_gmt":"2025-03-14T15:22:35","slug":"external-complaints","status":"publish","type":"news","link":"https:\/\/nych.ca\/cms\/news\/external-complaints\/","title":{"rendered":"External Complaints"},"content":{"rendered":"<p class=\"\"><strong>Purpose:<\/strong><br \/>\nTo ensure that all clients and community members have access to a clear, concise complaints process, so their concerns are handled fairly and effectively in order to maintain safe, respectful and high quality service, and a positive environment for those we serve.<\/p>\n<p class=\"\">If you would like to make a formal complaint please complete the form below and email it to <a href=\"mailto:complaints@nych.ca\">complaints@nych.ca<\/a>.<\/p>\n<p class=\"\"><a href=\"https:\/\/nych.ca\/cms\/custom\/uploads\/2023\/03\/NYCH-External-Complaint-Form.pdf\" target=\"_blank\" rel=\"noopener\">Download External Complaints Form<\/a><br \/>\n<a href=\"https:\/\/nych.ca\/cms\/custom\/uploads\/2023\/03\/External-Complaints-Policy.pdf\" target=\"_blank\" rel=\"noopener\">Download the complete policy<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Our policy and form for external complaints.<\/p>\n","protected":false},"featured_media":0,"parent":0,"template":"","meta":{"_acf_changed":false},"categories":[21,25,24],"class_list":["post-455","news","type-news","status-publish","hentry","category-news","category-policies","category-resources"],"acf":[],"_links":{"self":[{"href":"https:\/\/nych.ca\/cms\/wp-json\/wp\/v2\/news\/455","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nych.ca\/cms\/wp-json\/wp\/v2\/news"}],"about":[{"href":"https:\/\/nych.ca\/cms\/wp-json\/wp\/v2\/types\/news"}],"wp:attachment":[{"href":"https:\/\/nych.ca\/cms\/wp-json\/wp\/v2\/media?parent=455"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/nych.ca\/cms\/wp-json\/wp\/v2\/categories?post=455"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}